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Am I entitled to some extra help?

There are a range of support services you may be able to access that can help you manage your home energy and utility bills.

Priority service register

Am I entitled to some extra help?

We all rely on electricity and water for our day to day for essentials, but for some, a power cut can be particularly distressing and difficult.

Priority Service Registers are free services provided by utility companies, including energy and water suppliers, to customers who may have extra needs.

You can receive services relevant to your situation if you:

  • are of pensionable age
  • are disabled or chronically sick
  • have a long-term medical condition
  • are living with Dementia
  • have a hearing or visual impairment or additional communication needs
  • live with a child under five
  • rely on mains powered medical equipment such as stair lift and/or have medicine that need to be kept in the fridge.

You can also receive the service if you are in a vulnerable situation, for example you:

  • have mental health conditions that impact your understanding of your bills
  • are unable to top-up your pre-payment meter due to injury
  • need extra support for a limited period of time.

Services can include advance notice of power cuts, priority support in an emergency, including alternative heating and cooking facilities, identification or password schemes, provide information in an accessible format such as large print or braille.

To register, call your energy and water suppliers.

Electricity network operators

Water suppliers

Water Bills

Across West Sussex fresh water and waste water is manged by a range of Water Suppliers. All these suppliers have schemes to help low income households, those who may be struggling to pay for their water bills and those receiving certain benefits.  You can save money if you are eligible for their scheme. To check click on the name of your supplier(s).

For more great tips to help manage and save on your energy bills visit the Money in your Pocket and Save on your energy bill section of this website. Or contact your local home energy advisor service.

Your utility lifelines