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Making a referral to a home energy visitor

In West Sussex there are several organisations that can help residents living in a cold home, struggling with energy costs, or at risk of falling into fuel poverty. If you have any concerns about a resident contact one of the below organisation or make a secure online referral with the client’s consent. Residents can be support over the phone and in their own home (Covid restrictions allowing).

Below is a summary of the FREE home energy services including referral and eligibility information:

Citizen Advice Home Energy Telephone Advice Line

  • Available across West Sussex
  • Available all year
  • All tenures (Owner occupied, Social and private rented)
  • Telephone or video calls available
  • Referals into other organisations

Residents or professionals can call:

  • 0800 1456879
  • (Monday to Friday 10am- 4pm)

For more information, advice or to refer a client for Home Energy Support please visit https://www.arunchichestercab.org.uk/refer/ (Professional referral only)

    LEAP – Home energy visit

    • Available across West Sussex
    • Winter only service
    • All tenures
    • Low income households
    • Free energy saving measures installed
    • One Home visit only 
    • Referrals to other schemes and services 

    For more information visit: https://applyforleap.org.uk/ or call 0800 060 7567.

    Referrals can be made at: https://applyforleap.org.uk/apply/

      Age UK West Sussex Brighton and Hove

      • Available across West Sussex
      • Information and Advice line
      • Welfare benefit and money advice 
      • Offers impartial local information and advice on a range of topics including money and housing advice, and referral into their winter home energy services
      • For the over 50’s

      Clients can call: 0800 019 1310

      Monday – Friday 10am – 2pm

      Better Housing Better Health

      • Available across West Sussex
      • Free helpline service for all tenures and any income
      • Impartial, expert advice to help keep residents warm and well at home and improve the energy efficiency of their homes
      • Emergency fuel vouchers for gas or electric pre-payment meters
      • Home visit service if appropriate, following a Warm & Well assessment
      • Referrals to other schemes and services


      For more information visit: https://www.bhbh.org.uk/ or call 0800 107 0044

      Residents and professionals can refer to the service at: https://www.bhbh.org.uk/make-a-referral/




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