Making a referral to a home energy visitor
In West Sussex there are several organisations that can help residents living in a cold home, struggling with energy costs, or at risk of falling into fuel poverty. If you have any concerns about a resident contact one of the below organisation or make a secure online referral with the client’s consent. Residents can be support over the phone and in their own home (Covid restrictions allowing).
Below is a summary of the FREE home energy services including referral and eligibility information:
Citizen Advice Home Energy Telephone Advice Line
- Available across West Sussex
- Available all year
- All tenures (Owner occupied, Social and private rented)
- Telephone or video calls available
- Referals into other organisations
Residents or professionals can call:
- 01243 974063
- (Monday to Friday 10am- 4pm)
For more information, advice or to refer a client for Home Energy Support please visit https://www.arunchichestercab.org.uk/refer/ 
(Professional referral only)
LEAP – Home energy visit
- Available across West Sussex
- Winter only service
- All tenures
- Low income households
- Free energy saving measures installed
- One Home visit only
- Referrals to other schemes and services
For more information visit: https://applyforleap.org.uk/ or call 0800 060 7567.
Referrals can be made at: https://applyforleap.org.uk/apply/
Age UK West Sussex Brighton and Hove
- Available across West Sussex
- Information and Advice line
- Welfare benefit and money advice
- Offers impartial local information and advice on a range of topics including money and housing advice, and referral into their winter home energy services
- For the over 50’s
Clients can call: 0800 019 1310
Monday – Friday 10am – 2pm
